Nicole, thank you for calling me immediately on receiving my request for candidate profiles to fill 15 vacancies, taking a thorough brief and immediately springing into action given the tight time frame. Of the 8 agencies that were invited to recommend candidates, we selected 7 of the 15 contractors engaged from you. Due to the superior calibre of your candidate profiles, I relied on you to source an additional 4 contractors rather than progress the 'maybe's' on our initial shortlist. You were incredibly professional and personable, fully aware of the compliance requirements for State Government, supportive in stepping me through the information you needed from us to prepare contractors for their first day and ensure payment, and overall made the process a lot less painful than I anticipated. I can't thank you enough for your support.